Billee operates as a managed service provider for multifamily utility billing - a purpose-built platform you can see at any time, run by a named human team that handles vendors, exceptions, recovery, and reporting on your behalf.
Billee is not software with support attached, and it is not service with a dashboard bolted on.
It's a deliberate combination of two halves. The platform at app.billee.ai handles what software should: PMS data integration, allocation calculations, exception detection, charge posting, resident bills, audit trail, and real-time portfolio visibility.
The team handles what people should: vendor escalations, action on every flagged exception, resident disputes, methodology calibration, compliance interpretation, and audit support - running continuously across every property.
The platform tells the team what to act on. The team's actions update the platform. You see both in real time.
app.billee.ai is the single source of truth - dashboards, allocation, exception detection, charge posting, and a complete audit trail, running continuously across every property in your portfolio.
A named account manager plus specialists handle vendors, exceptions, Vacant Cost Recovery, disputes, methodology, and compliance - reachable by email, phone, and in-app comments. No anonymous ticket queue.
The continuous loop between platform and team is the structural reason an 80-95% effective recovery benchmark is achievable in practice, not just in theory.
Every customer gets a primary account manager who knows the portfolio, backed by specialists in billing exceptions, vendor management, Vacant Cost Recovery, meter monitoring, ESG reporting, and methodology audits. Reach them directly - email, phone, and in-app comments.
Consistent, documented, and audit-ready by default.
The same operational rhythm runs across every property - so the service scales without scaling your headcount.
Billee assembles utility data, runs allocation (RUBS, submetered, or hybrid), and generates the prelim.
An email prompts your billing administrator to log in and review the new prelim.
Per-resident detail, itemized charges, usage, meter reads, and Biller Highlights are all visible.
Leave comments or questions; the Billee biller responds within 1-2 business days.
Request New Report resyncs the PMS and rebuilds the prelim with the latest data.
When satisfied, the administrator clicks Approve.
Billee locks the prelim; charges post to the PMS and resident ledgers, and e-bills send.
A completion email confirms the cycle is finalized.
Start with one or two areas, layer in the rest as the relationship grows.
Accurate billing and recovery every cycle, posted straight to your PMS.
Daily monitoring and managed action on every vacant-unit leak.
Billee owns vendor relationships, invoices, disputes, and AP posting.
Real-time meter monitoring with proactive, team-actioned alerts.
Defensible ESG insights pulled straight from utility consumption data.
Board-ready reporting and forecasting drawn from your billing data.
Operational integrations with the major property management systems, plus active membership in the industry's standards bodies that inform our roadmap and methodology.
The team takes the action. The platform makes the work visible. You see both in real time.
A named team plus a platform you can see at any time. Live in 45 days, with an 80-95% effective recovery benchmark.
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